Refund policy

Returns & Refunds

We want you to love what you wear. If something isn't right, here is exactly how we handle it.

The short version

You have 7 days from delivery. If you simply changed your mind, you arrange and pay for the return and we refund the price of the product. If the fault is ours, we cover everything.

If you changed your mind

  • You have 7 days from the day your order is delivered.
  • You arrange and pay for the return courier. A change of mind isn't our fault, so it isn't our cost.
  • At least half the bottle must remain. We accept bottles that have been opened and tried — fragrance behaves differently on different skin and we understand that. What we can't accept is a bottle that is more than half gone.
  • We refund the price of the product. The original Rs 300 delivery charge is not refunded, because that service was already provided.

If your order arrives damaged, leaking, or wrong

This one is entirely on us. Message us on WhatsApp within 48 hours of delivery with photographs of the parcel and the bottle. We will send a replacement at no cost to you, and we arrange and pay for collection of the item. You are not charged delivery in either direction. If a replacement isn't available, we refund you in full including the delivery charge.

Exchanges

We don't offer exchanges for a different scent. If you would like something else, return the bottle under the terms above and place a new order.

Free delivery over Rs 5,000

If you received free delivery because your order was over Rs 5,000, and a return brings the order value below Rs 5,000, the order no longer qualifies for it. The Rs 300 delivery charge will be deducted from your refund.

How you get your money back

Orders are paid in cash on delivery, so refunds are sent by EasyPaisa, JazzCash or bank transfer to an account of your choice. We will ask you for those details when you start the return, and the account must be in the name of the person who placed the order.

Please allow 7 working days from the day we receive the returned bottle.

Starting a return

Message us on WhatsApp at +92 315 2866516 with your order number and a photo of the bottle. Please don't send anything back before speaking to us — unannounced returns can go missing in transit, and we can't refund what never reaches us.